Cancellation Policy
Our safari cancellation policy is designed to balance flexibility for our guests with the logistical commitments required to deliver a seamless travel experience. Because safaris involve advance bookings for permits, accommodations, and transportation—many of which are strictly regulated—certain payments are non-refundable. We strongly encourage guests to review the terms carefully and consider travel insurance to protect against unforeseen changes.
Cancellation Timeline
- A 20% deposit is required to confirm your booking and is non-refundable.
- Cancellations 30–45 days before travel, you receive a partial refund (minus the deposit).
- Cancellations made 15–29 days before travel incur a 50% fee,
- Cancellations within 14 days of travel or no-shows are fully non-refundable.
- Date changes may be allowed subject to availability and any rate differences.
- Please note that gorilla and chimp permits issued by Uganda Wildlife Authority, as well as flights and certain lodges, are non-refundable once confirmed.
Gorilla and chimp permits issued by Uganda Wildlife Authority are non-refundable once confirmed.